Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chelsea Evans

Troy,AL

Summary

Self-motivated, eager to learn team member to thriving and stagnant fields. I've done a range of services & the goal is to partake in any standing role immediately gaining an initial understanding while delivering good leadership hoping for professional growth and advancement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Burger King
06.2020 - 01.2021
  • Worked flexible schedule and extra shifts to meet business needs
  • Took orders in timely manner
  • Commute cash on daily sales with excellent accuracy levels
  • Kept all produce fresh and uploaded
  • Managed customers orders in appropriate to go bag
  • Sanitized lobby, bathroom and cashier floor

Retail Associate

Hobby Lobby
03.2021 - 05.2021
  • Greeted and assisted customers with purchases
  • Handled any complaints
  • Organized and tagged merchandise setting preferred tone for customer satisfaction to promote sales
  • Responsible for restocking
  • Worked rapidly, accurately and well with others while following and encouraging safety rules and policy & procedure
  • Worked cash register
  • Helped open store

Assembler

Cox Container
05.2021 - 09.2021
  • Handled and packaged inventory
  • Practice safe work environment
  • Ensure product orders was sufficient and complete
  • Primary point for training new assembly personnel
  • Learned and mastered multiple assembly lines on floor
  • Handled Robots

Technical Advisor

CGI
08.2022 - 04.2023
  • Resolved customer inquiries and issues while maintaining high levels of customer satisfaction
  • Built profiles for clients with companies and corporations
  • Maneuvered within Microsoft Office
  • Applied a range of troubleshooting steps regarding web browser issues, app crashes, logins, and account issues
  • Navigated over 60 clients weekly through multiple systems
  • Conducted wire and ach transfers as well as other payment methods offered by institution

Insurance Agent

Liberty National Life Insurance Company
06.2023 - 08.2023
  • Met with customers to provide information about available benefits and policies
  • Able to work independently
  • Calculated premiums and established payment methods for sales
  • Generated over 70 leads weekly through agencies call clinic method and in-person meetings
  • Built relationships with clients to identify and meet insurance needs and establish trust and rapport
  • Developed sources for continuous client referrals
  • Consistently meet quotas for advancement
  • Engaged in learning more about field to perform better

Customer Service Representative

Teleperformance
11.2023 - 12.2023
  • Answered and handled high volume calls
  • Professionally deescalate hostile customers
  • Maintained 100% CSAT Score
  • Browsed site/products and placed orders for customers
  • Tracked packaged and relayed updates for contentment
  • Refunded damaged/defective items
  • Merged/link customer accounts


Education

High School Diploma -

Charles Henderson High School
Troy,AL
05.2021

Skills

  • Proficient in MS Office
  • Multi-tasked Oriented
  • Data Entry
  • Good Telephone Etiquette
  • Trustworthy
  • Dedicated
  • Active Listening
  • Customer Service
  • Decision Making
  • Organizational
  • Professionalism
  • Detailed Oriented
  • Type 40 WPM
  • Technical Support
  • Packaging
  • Assembly
  • Lift up to 50lbs
  • Verbal and Written Communication
  • Account Maintenance
  • Billing Support
  • Fraud Detection
  • Analytical
  • Emotional Intelligence

Certification

  • Licensed Life and Health Insurance Agent
  • Approved by OSHA
  • Honors Society Member
  • Beta Club Member
  • Colley Senior

Languages

English
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Customer Service Representative

Teleperformance
11.2023 - 12.2023

Insurance Agent

Liberty National Life Insurance Company
06.2023 - 08.2023

Technical Advisor

CGI
08.2022 - 04.2023

Assembler

Cox Container
05.2021 - 09.2021

Retail Associate

Hobby Lobby
03.2021 - 05.2021

Cashier

Burger King
06.2020 - 01.2021

High School Diploma -

Charles Henderson High School

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Chelsea Evans